Nigerian Journal of Management Studies

Work Culture and Extra-Role Behaviours among Customer Service Representatives of Cable TV Service Industry Operating in Lagos Metropolis

2025-07-16T20:13:06+00:00

This study examined the influence of work culture on employee’s extra-role behaviour hitherto known as Organisational Citizenship Behaviour (OCB) among customer service representatives of service industry workgroup operating in Lagos. Employee OCB refers to voluntary actions taken by employees that go beyond their formal job responsibilities and contribute to organisation’s over-all well-being. Based on the social exchange theory of George Homan, this study employs a mixed design of ex-post-facto and cross-sectional survey techniques to collect data from 303 employees of Cable TV network sampled for the study. The findings showed that there is no significant difference in the reported OCB of digital department participants and the call centre department. It was established that workers in the hybrid working arrangement reported greater OCB than those working in the traditional work arrangement workgroup setting. Involvement dimensions of work culture significantly jointly predicted workers OCB: specifically, team orientation accounted for about 21.1% of the observed variance in employees OCB. Likewise, the consistency dimensions of work culture jointly predicted employee OCB. It was also established that adaptive dimension of work culture significantly predicted employees OCB, while the mission dimension failed to predict OCB. The findings in the study underscored the importance of maintenance of positive work culture to promote positive workplace attitude among the employees. The paper concludes that unfavorable workplace culture has significant behavioural implications for employee extra-role behaviour. The paper recommended that organisations should enact policies that will foster a positive work culture, encourage teamwork, collaboration, and open communication to promote extra-role behaviour. The findings were discussed in the light of extant literatures.

Procurement Efficiency through Technology Integration in Edo State

2025-07-16T20:23:47+00:00

This research explores the influence of digital procurement technologies on procurement efficiency, concentrating on the roles of Search Engine Optimization (SEO), E-Procurement Adoption (EPA), Artificial Intelligence in Procurement (AIP), and Blockchain Technology in Procurement (BTP). A questionnaire was utilized to acquire primary data from 102 respondents, offering insights into their perspectives of these technologies. Findings of the study revealed a substantial positive association between SEO, EPA, AIP, and procurement efficiency, with AIP demonstrating the most significant benefit. Conversely, BTP showed a negative effect on procurement efficiency, indicating issues in its acceptance or execution. Multiple regression studies demonstrate that the combined components of SEO, EPA, AIP, and BTP explained a large percentage of the variation in procurement efficiency (R² = 0.986). Based on these outcomes, the research proposes boosting IT infrastructure, expanding AI and blockchain usage, and resolving hurdles to e-procurement acceptance. The study adds to the expanding body of information on digital transformation in procurement and gives practical advice for firms wishing to enhance their procurement processes via technology.

Economic Freedom and Economic Growth in Nigeria

2025-07-16T20:35:56+00:00

Nigeria has consistently pursued sustainable economic growth, aligning with the Sustainable Development Goals (SDGs), yet challenges such as regulatory inefficiencies and market distortions persist. Economic freedom, which includes trade openness, property rights, and investment policies, is considered a crucial driver of growth, but its precise impact in Nigeria remains unclear. This study investigated the effect of economic freedom on economic growth in Nigeria from 1980 to 2023. The Autoregressive Distributed Lag (ARDL) model and the frequency domain Granger causality test were employed for the analysis. The findings revealed that economic freedom had a negative and significant impact on economic growth in both the short run and long run, suggesting that increased economic freedom may have led to market inefficiencies, regulatory weaknesses, and unequal wealth distribution, which hindered overall economic performance. Furthermore, the causality test showed no evidence of a causal relationship between economic freedom and economic growth in Nigeria, indicating that neither variable drives the other. Based on these findings, the study recommended that policymakers focus on implementing balanced regulatory frameworks that promote economic freedom while ensuring effective market oversight, fair competition, and institutional stability to foster sustainable economic growth.

Total Quality Management (TQM) and Customer Satisfaction

2025-07-16T20:48:44+00:00

This study examines the relationship between Total Quality Management (TQM) practices and customer satisfaction, with a focus on Coca-Cola Bottling Company. Specifically, it investigates the impact of continuous improvement and employee involvement on perceived quality and customer loyalty A survey research design was employed, utilizing structured questionnaire administered on employees of the departments Data collected was tested with multiple regression statistical tool to test the hypotheses of the study with the help of SPSS software. Findings revealed that continuous improvement significantly enhances perceived quality, while employee involvement plays a critical role in fostering customer loyalty. The study highlights the necessity of integrating continuous improvement strategies and employee engagement initiatives into quality management frameworks to enhance organizational performance and customer retention. Based on these insights, the study recommends that organizations adopt structured continuous improvement practices, actively involve employees in decision-making, and establish robust monitoring mechanisms to ensure sustainable quality enhancement. These findings provide valuable strategic implications for organizations aiming to improve customer-centric performance in competitive markets.

Moderating Effect of Board Governance on the Relationship between Audit Task Complexity and Financial Reporting Timeliness in Nigeria: Evidence from Industrial Goods Firms

2025-07-16T21:03:49+00:00

The study examined the relationship between audit task complexity and financial reporting timeliness with the moderating effect of board governance. The expo-facto research design was adopted to sample 10 Industrial Goods Firms listed in the Nigeria Exchange Group for the period covering 2014 to 2023 through simple random sampling technique and analysed using descriptive statistics, correlation analysis and panel regression technique. The findings revealed that audit task complexity has no significant positive effect on financial reporting timeliness, board governance has a significant positive effect on financial reporting timeliness while the moderating relationship between board governance and audit task complexity has a significant positive effect on financial reporting timeliness. It was recommendation that management should be aware that the interaction between audit task complexity and would significantly enhance timeliness lags associated with financial reporting.

Employee Engagement and Organisational Performance in Some Selected Eateries in Edo State

2025-07-16T21:15:20+00:00

This study examined the influence of employee engagement on organisational performance in selected eateries in Edo State. It focused on four key dimensions of employee engagement: emotional, cognitive, behavioural, and social engagement. The study's population consisted of 199 employees from the chosen eateries in Edo State. A simple random sampling technique was employed to select 133 respondents for the research. Data was collected using a structured questionnaire and analysed with both descriptive and inferential statistics. The findings revealed that emotional, cognitive, and social engagement had significant relationships with organisational performance, while behavioural engagement did not have a significant impact. Based on these results, the study recommends that the management of eateries in Edo State should regularly recognise, acknowledge, and appreciate employees' contributions and achievements. This approach will help sustain and enhance employees' emotional, cognitive, and social connections to the organisation.

Digital Marketing and Consumption of Energy Drinks in South West Nigeria

2025-07-16T21:27:46+00:00

This study investigated the relationship between exposure to digital marketing of energy drinks intake among youths in the South West Nigeria. The study examined the impact of digital marketing on youths' consumption habits and the perceived risks and benefits of energy drinks. A quantitative cross-sectional research approach was adopted, with primary data collected through a structured questionnaire administered to 292 youths years in Lagos and Oyo states. Respondents were chosen using a convenience sampling method, ensuring diversity in terms of gender and socio-economic backgrounds. The data were analyzed using descriptive statistics, including frequency counts, mean, percentage. The findings revealed that the majority of youths consume energy drinks moderately, with social media being the primary platform for exposure to digital marketing campaigns.

Ethical Leadership in Public Administration: Balancing Public Trust and Bureaucratic Efficiency in Nigeria

2025-07-16T21:35:12+00:00

Ethical leadership is increasingly valued as an inherent component of good quality governance, even more so in public administration where the decisions bear enormous implications for society. The emphasis of this article is to investigate the role played by ethical leadership in mediating between two main objectives of public administration: to establish public trust and enhance the performance of bureaucrats. The research investigates the impact of ethical leadership on organisational behavior, employees' performance, public mindset, and organisational performance. Based on a qualitative methodology, the study makes inferences from empirical studies, theoretical literature, and policy documents in an endeavor to examine the integration of principles of ethical leadership into administrative systems. It brings out the advantages of ethical leadership, including transparency, accountability, and efficiency of operations, while also recognizing challenges brought about by political interference, weak institutional arrangements, and lack of enforcement mechanisms. The findings are that institutionalization of ethical leadership results in better governance outcomes by building a culture of trust and performance. The article concludes by making policy suggestions to policymakers, administrators, and institutions engaged in leadership training for the purpose of integrating ethical

Firm External Characteristics and Accounting Conservatism of Small Ownership Concentrated Companies in Nigeria

2025-07-16T21:44:28+00:00

The study examined the relationship between firm external characteristics and accounting conservatism of small ownership concentrated companies in in Nigeria. The aim of the study is to examine relationship between firm competition, debt governance, auditor’s quality, environmental responsibility and accounting conservatism. Ex-post facto research design and the One sample test was carried out to sample thirty-four (44) listed small ownership concentrated companies covering 2014 to 2023 and analysed using descriptive, and least square regressions. The regression result showed that debt governance had a negative and significant relationship with accounting conservatism while firm competition, auditor quality and environmental responsibility had no significant relationship with accounting conservatism. Based on this, it was recommended that management of small ownership concentrated companies in Nigeria should ensure that the effect of debt governance on accounting conservatism is carefully addressed.