Knowledge Management Approaches and Employees’ Performance in BUA Sugar Refinery, Lagos State, Nigeria

Abstract

This study examines how the knowledge management approach from the perspective of knowledge acquisition, sharing, and retention relates to employees’ performance in BUA Sugar Refinery in Lagos State, Nigeria. The study employed a cross-sectional survey research design with a survey strategy. Primary and secondary data sources were utilised for the study and were obtained by administering a questionnaire structured in a close-ended format in the case of primary data while the secondary data were obtained through relevant literature. The simple random sampling was employed in sampling the respondents and data were obtained through a questionnaire administered physically to a sample of 164 respondents determined through the Yamane formula from a total population of 280. However, only 110 copies of questionnaire were returned and were utilised for analysis using descriptive statistics involving frequency distribution table and percentage while correlation analysis was employed to test the formulated hypotheses at 5% level of significance. The study findings revealed that knowledge acquisition (r =.389, p < .05), sharing (r =.448, p < .05) and retention (r =.376, p < .05) significantly relate to employees’ performance respectively. The authors, therefore, recommends among others that management should encourage and support employees who attempt to embark on knowledge acquisition through learning and training programmes as such endeavours would help employees to acquire new knowledge that can be deployed to improve services to the organisation.